DN Unified Communications Engineer

SmartRecruiting is looking on behalf of its client, one of the top software development companies in the transport industry, for an experienced and motivated Unified Communications Engineer.

Location: Bucharest, Opera Area

Company mission:

   The company holds a competitive portfolio of solution in the following areas: communication infrastructures, data centres and virtualization, unified communications, customer interaction and contact centres, information security with a team of more than 100 employees in Romania.

   The company is a member of a group of companies achieving more than 100 million Euro annual business revenues in IT system integration and IT outsourcing in Slovakia, Czech Republic, Romania, Poland, Bulgaria, Turkey and UK.

Responsibilities:

  • Designs voice – video systems using Cisco Systems products or integrates solutions provided by other vendors with Cisco VoIP solutions.
  • Performs the configuration and testing of the systems and then their migration to the production network,
  • Investigates and identifies the defects in the systems in technical support to clients.
  • It aims to solve problems using tickets in incident management applications,
  • Participates by rotation in the on-call technical support service.

Requirements:

  • Experience on Session Border Controllers, Cisco Unified Communication Manager, Contact Centre Express/Enterprise, Cisco Meeting Server.
  • Cisco Unified Call Manager Clusters
  • Cisco Video Conferencing products (CMS, Expressway, TMS)
  • Contact centre clients ( Cisco Finesse)
  • SIP, H323 and MGCP voice protocol configuration experience
  • Experience with isolating and resolving complex problems utilizing appropriate diagnostic tools
  • Experience supporting, troubleshooting, problem isolation for Cisco voice products
  • Excellent written and spoken English communication skills
  • Cisco Certifications are a plus

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Contact person

Robert Beu Managing Director                           

E-mail:              robert@smartrecruiting.ro

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